Customer Care

Congratulations on the purchase of your new Commonwealth Designs home. Tom Tryon is our Customer Care Center Coordinator and he and his team will handle all of your warranty needs. Commonwealth Designs offers a One Year Limited Warranty on your new home as well as a 2/10 Structural Warranty on the foundation.

As a member of the National Association of Home Builders, Commonwealth Designs follows the NAHB limited warranty guidelines. You will receive a limited warranty manual at the time you sign the contract of your new home. Your Sales Associate will provide and discuss with you the items of your home that are covered.

If you have any questions regarding the warranty of your new Commonwealth Designs, please submit those questions in writing to your Sales Associate. Your Sales Associate will relay these items to Commonwealth Designs in order for us to track and respond appropriately.

Our Customer Care Coordinator will meet with you before you close on your home. Tom Tyron will meet you and your Sales Associate at the home and perform an orientation one to two weeks prior to the completion of your Commonwealth Designs.

Mr. Tryon will also meet with you and your Sales Associate once your home is completed. This meeting takes place at your home the day of the closing. He will explain to you all of the features of your new home and the limited warranty process. (This process is subject to change as we are constantly trying to improve our customer satisfaction.)

Currently we offer you a One Year Warranty Form. You can mail, fax or e-mail one year warranty list to our Customer Care Center. Once Commonwealth Designs has received your list, an appointment with a customer care representative will be scheduled so that your list can be reviewed in detail. Your warranty start date will begin with the date of your closing. The one year warranty list should be mailed, faxed or e-mailed one month prior to your one year anniversary date. This will allow Commonwealth Designs to provide the utmost courteous, reliable service and timely completion of your warranty list.

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